Last Updated: 28 Aug 2026
RideNow is a multivendor resource management aggregator platform/system. Different services are provided through different vendors and service providers.
By default, all deals and bookings are considered non-refundable.
Cost-intensive resources are involved in providing travel and holiday services. Therefore, customers are advised to make a booking only after confirming that the service is required and the booking details are correct.
Customers are requested to book a service only when the booking is 100% confirmed from their end.
The applicable refund policy may differ depending on the service, vendor, supplier, package, booking conditions, and other applicable terms.
In case any specific part of a holiday package itinerary becomes unavailable, RideNow may, depending on the circumstances and availability:
The final resolution will depend on the circumstances, availability, vendor terms, and the nature of the affected service.
RideNow (Noivo Tech Private Limited) reserves the right to review, analyse, and approve or deny any refund claim that arises due to an error or mistake made by the customer.
This may include incorrect booking details, incorrect travel dates, incorrect passenger information, failure to provide required documents, or other customer-related errors.
A refund guarantee may or may not be applicable to every deal, booking, or service.
Customers must reconfirm whether a refund guarantee applies to their specific booking before making payment.
No refund shall be guaranteed where RideNow or its service providers are unable to provide the service due to events beyond reasonable control, including natural calamities such as:
In such situations, rescheduling may be offered subject to availability and the applicable terms of the concerned service provider.
If a refund is approved, it will generally take 4–5 business days to be credited to the original payment method.
The actual time taken may also depend on the customer's bank, card issuer, payment gateway, or other financial institution involved in processing the transaction.
Any refund request will be reviewed based on the applicable booking terms, service provider policy, circumstances of the case, and supporting information available at the time of review.
Approval of a refund is not automatic merely because a customer has submitted a refund request.
For refund-related queries, please contact our customer support team.
Customer Care: 011-69262086
Phone: +91 7706007731
Email: info@ridenow.co.in