Privacy Policy

Last Updated: 28 Aug 2026

RideNow Holidays is a multivendor resource management aggregator platform operated by Noivo Tech Private Limited. We respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose information when you visit our website, use our services or make a booking through RideNow Holidays.

1. KYC Requirement

KYC or identity verification may be mandatory for customers depending on the type of service requested or booked.

Customers may be required to provide valid identification or other relevant documents for verification, booking confirmation, regulatory compliance or service delivery.

2. Information We Collect

When you use our website, request a service or make a booking, we may collect information such as:

  • Name and contact details.
  • Email address and phone number.
  • Billing and booking information.
  • Travel and service-related information.
  • KYC or identity verification information, where required.
  • Information voluntarily provided through forms or communication.

When you browse our website, certain technical information may also be automatically collected, such as your IP address, browser type, operating system and device-related information.

3. How We Use Your Information

We may use the information collected from you for purposes including:

  • Processing and managing bookings and service requests.
  • Providing customer support.
  • Verifying customer identity where required.
  • Communicating booking confirmations and service updates.
  • Coordinating services with vendors and service providers.
  • Processing payments and refunds.
  • Improving our website, products and services.
  • Preventing fraud, misuse and unauthorized activity.
  • Complying with applicable laws and regulatory requirements.

4. Sharing Information with Service Providers

RideNow Holidays operates as a multivendor aggregator platform. Where necessary to provide the service requested by you, relevant customer information may be shared with the applicable vendors, suppliers, hotels, transport providers, activity providers or other service partners.

We only share information that is reasonably necessary for the relevant service, booking, verification, payment, customer support or operational purpose.

5. Email and Marketing Communications

With your consent, we may send you emails or other communications regarding offers, new services, promotions and updates.

You may opt out of promotional communications where applicable. However, transactional and service-related communications may still be sent when necessary to provide or manage your booking or requested service.

6. Consent

When you provide personal information to complete a transaction, request a service, make a booking, verify your identity or contact us, you consent to the collection and use of that information for the relevant purpose.

If we need your information for a secondary purpose, such as certain marketing activities, we may request your consent where required by applicable law.

7. Withdrawal of Consent

If you have provided consent for optional communications and later change your mind, you may request that we stop contacting you for those purposes.

You may contact us at:

Phone: +91 7706007731
Email: info@ridenow.co.in

Please note that withdrawal of consent may not affect processing that is required to complete an existing booking, provide a requested service, comply with legal obligations or protect legitimate business interests.

8. Disclosure Required by Law

We may disclose personal information where required or permitted by applicable law, legal process, court order, government authority or regulatory requirement.

We may also disclose information where necessary to investigate fraud, security issues, misuse of our services or violations of our Terms of Service.

9. Payment Information

Payments on our website may be processed through third-party payment service providers such as Razorpay.

Payment processing may require relevant transaction information to be securely transmitted to the payment service provider. We do not intentionally store complete card details on our own servers.

Payment service providers may process payment information according to their own privacy policies, security practices and applicable industry standards.

For more information about Razorpay's policies and terms, please visit the official Razorpay website.

10. Third-Party Services

We may use third-party service providers to help operate our website, process payments, provide communication services, deliver bookings and provide other necessary services.

These providers may collect, use or process information only to the extent reasonably necessary to perform the services they provide, subject to their own applicable terms and privacy policies.

Some third-party service providers may operate in jurisdictions different from your location. Information processed by such providers may therefore be subject to the laws applicable in those jurisdictions.

11. External Links

Our website may contain links to third-party websites or services. Once you leave our website or access a third-party platform, that platform's own privacy policy and terms may apply.

We are not responsible for the privacy practices, security or content of third-party websites and encourage you to review their privacy policies before providing personal information.

12. Data Security

We take reasonable administrative, technical and organizational precautions to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

13. Cookies

Our website may use cookies and similar technologies to maintain user sessions, improve website functionality and understand how visitors interact with our website.

Cookies may be used for operational purposes and are not intended to personally identify you on unrelated third-party websites.

14. Age of Consent

By using this website, you represent that you are legally permitted to use the services under applicable law.

Where a booking or service involves a minor, the relevant parent or legal guardian is responsible for providing appropriate consent and information where required.

15. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations and enforce our agreements.

16. Access, Correction or Deletion

If you wish to request access to, correction, amendment or deletion of personal information held by us, you may contact us using the contact details provided below.

Requests may be subject to verification and applicable legal or operational requirements.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy from time to time.

Any changes will be published on this page. Changes will become effective when posted unless otherwise stated.

We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use and protect your information.

18. Company Acquisition or Merger

If Noivo Tech Private Limited or the relevant business assets are acquired, merged or transferred to another entity, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

19. Questions and Contact Information

If you would like to access, correct, amend or delete your personal information, register a complaint or ask questions regarding this Privacy Policy, please contact us.

RideNow Holidays

Company: Noivo Tech Private Limited

Phone: +91 7706007731

Email: info@ridenow.co.in